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Solid Waste

Personnel Contact List

Main phone: 407-246-2314

Bureau Chief Michael Carroll mike.carroll@cityoforlando.net
Mike heads our Bureau and takes an active part in assuring quality service to the City in an effective and efficient manner. He handles all of our financial planning and strategy. He is where the buck stops for your solid waste services. 
Assistant Bureau Chief

Charlie Wade

charlie.wade@cityoforlando.net
Charlie oversees all of the operational functions of the Bureau as well as assisting in financial strategy.
Collection Manager Jonathan           Guilliam jonathan.guilliam@cityoforlando..net
Jonathan is responsible for residential and commercial operations such as routing the trucks and scheduling maintenance. He is directly responsible for all operations personnel. 
Acting Billing Supervisor Judy Fruland judy.fruland@cityoforlando.net
Judy supervises the Billing & Services Section. She directs the auditing, billing, and franchise service request functions of the Bureau.
Customer Service Supervisor Kevin Hoolihan kevin.hoolihan@cityoforlando.net
Kevin supervises the Customer Service staff for the Bureau. He is also responsible for ordering supplies and maintaining inventory of Bureau property.
Franchise Coordinator Judy Fruland judy.fruland@cityoforlando.net
 Judy deals with all of our Franchisees. She provides information and applications for  non-exclusive franchises for providing roll-off service within the city limits of Orlando. She monitors all these services and is responsible for assessing any additional charges that may be incurred by a franchisee.